FAQs

1. Shipping

1.1. How long is the order processing and shipping time?

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 1-2 business days. We will contact you for some reason if there are any delays. However, some orders may ship within as few as 1-2 business days and some may take up to 5 business days. Please find more details in our Shipping Policy.Thanks!

1.2. Do you ship internationally?

Currently, we are shipping in Australia only.

1.3. What are your shipment rates and delivery estimates?

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.

Shipment rates will be reflected during checkout based on the order and delivery location.

Delivery times are estimates and commence from the date of shipment, rather than the date of order.

Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Please find more details in our Shipping Policy.Thanks!

1.4. How can I track my order?

Born Beauty aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package from the delivery provider. Our delivery partners are Australia Post and Sendle. If we are requested to make alternative shipping arrangements, we cannot guarantee to track and will not be responsible for the delivery of orders.

You can also download Shop App at checkout to get the order status.

1.5. What if my parcel goes missing or lost in transit?

There are several reasons why a package gets lost or becomes a delivery exception.

We’ve found that more often than not, the package is either in the building or with a neighbour. Born Beauty politely requests that customers look in common courier hiding spots.

Please take a look around and let us know if you find it.

If you haven't located your order, please contact us at info.bornbeauty@gmail.com to report missing or lost packages.

2. Refunds and Returns

2.1. What is your Refund/ Return policy?

Please find the link of our Refund/ Return Policy. Thanks!

2.2. Can I return or exchange the product if I change my mind?

Unfortunately, due to hygienic factors, we do not accept returns/ exchanges due to a change of mind. Please carefully review your order before purchase.

2.3. What if I get damaged or wrong product?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

To start a return, you can contact us at our Contact Us page or reach out to us at info.bornbeauty@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info.bornbeauty@gmail.com.

2.4. What is your refund process?

2.5. What if I receive an open parcel?

If parcel is open on delivery, please do not accept the parcel. However, if the parcel was left at the premises, contact us immediately at info.bornbeauty@gmail.com.

3. Privacy Policy

3.1. What is your privacy policy?

Please find the link of our Privacy Policy. Thanks!

4. Terms of Service

4.1. What are your Terms of Services?

Please find link of our Terms of Services. Thanks!

5. Jewellery Care

5.1. How can I take care of earrings to keep it as new for longer time?

Prevent your jewellery from being exposed to any moisture
Apply cosmetics, hair products, lotions, perfumes and powder before wearing your jewellery
Remove your jewellery before showering, swimming, sunbathing and exercising
keep all your jewellery out of the direct sunlight
Remove your jewellery before going to bed in order to prevent damage and breakage
Store your jewellery separately in a sealed bag or jewellery box as metals may tarnish over time due to oxygen and natural body oils
Clean the jewellery after each use with a soft cloth and occasionally clean with the professional jewellery cleaners

Our Mission

Explore All Products

Quality Products
Our products bring together the finest materials & stunning design to create something very special
Exceptional Customer Service
We are dedicated to provide our customers, the best shopping experience with quality assistance and services
Sustainability
We are dedicated to source our products made up of recyclable metals and our packaging fully compostable or recyclable

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